Canon R5 Failing to Focus

I ordered my Canon R5 when it was announced in February 2020. The camera finally arrived in July 2020 and I was totally excited about the new experience of using this much anticipated camera.

Life was good — but the camera wouldn’t focus. The R5 was amazing 95% of the time. Yet, 5% of the time it just wouldn’t focus. It failed to acquire focus.

I shot some video footage so I could share my experience with others. I played with settings. I figured out workarounds. But, by November 2020 I felt like I was beating my head against the wall. Why wouldn’t this camera acquire focus.

Then, my R6 arrived. The R6 never refused to focus. It might hesitate here and there like the Canon 7D or Canon Rebel but it never refused to focus.

That’s when I realized something was wrong with my Canon R5. I contacted Canon Professional Services. They offered some suggestions to my settings — but nothing I hadn’t already tried.

Finally it was time to send the R5 to the shop. I shared my videos with Canon and talked with the technicians.

Here are changes to my settings recommended by Canon Professional Services:

  • AF Menu –Tab 4 – Lens electronic MF ; this is currently set to OFF.  If you set it to One-Shot-Enabled the lens will manual focus by the focus ring if shutter is half depressed. This will make it behave like a long telephoto on a EOS 1D-X body
  • AF Menu- Tab 5 – Initial Servo AF Point for Tracking;  Suggest second selection Tracking will start with the selected AF point
  • AF Menu – Tab 3  – Case 3 or 4 might work better for birds  in flight or moving objects than Case 1
  • AF Menu – Tab 4  – Switching tracked subjects – might want to try “Initial Priority”

So far, so good! I’ve used the R5 for a week and it’s worked as expected. I’ll keep you posted.